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Tips on Hiring an Effective Concierge Service Provider

by Rohit K.

posted in Business

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A concierge is like any regular employee at a hotel, apartment or office, but he/she assists the guests and clients with the performance of their tasks. While a hotel concierge may assist a guest with travel/restaurant bookings or recommending some hot spots, a personal concierge in an apartment may help a client with babysitting, shopping or managing the house.
Taking help from a concierge can be highly beneficial for working people who may not be able to take care of their household and other stuff. Similarly, it can be also be helpful for people who are planning for a great visit to a location. The advantages of hiring a concierge service provider can be numerous. However, it is always important to find an effective concierge to help you with your specific requirements. Thus, here are some tips that can support you in hiring the right concierge.
Understand your requirements
You should first understand your need for a service. It is important to know the necessity of hiring a concierge service. There are several agencies that specialize in a particular kind of service like providing assistance with household work. On the other hand, there are many service providers that can fulfill all your service requirements. If your specific need meets the service of an agency, then it can fit your bill. Else, you might need to consider a service provider that helps with multiple tasks. For example, if you need a babysitter, then you can consult any agency that offers this service. On the other hand, you can only consider multiple concierge services providers if you need help in shopping, booking places, taking care of an elderly person, etc. After you shortlist the agencies that offer services according to your needs, check which one suits your requirements in an optimized manner.
Do online research
You may perform online research to find out some concierge service providers that suit your needs. You should read their customer reviews and compare their services. However, keep in mind that you may see more of negative reviews than positive for every service provider. This usually happens because dissatisfied customers are more eager to register their reviews as compared to satisfied ones. While negative reviews may be ignored to a certain extent, make sure that these do not exceed your tolerance level. It is no point considering a concierge that has been rated poor by almost all reviewers. Therefore, you should make comparisons and then hire the most suitable service provider.
Seek references
This is a better way when you have decided about hiring a concierge to help in your personal or official tasks. There are two ways of seeking references about a concierge. First, you may ask your friends, family or known people to give you references of effective concierge services. For example, if your neighbor just hired a house cleaner from an agency, then you may ask them to let you know more about that agency and its services. Another way is to ask for references for a specific concierge directly from the agency. If a specific agency is unwilling to provide this information, then it is better to ignore it. If you receive enough references, try to contact them and enquire thoroughly about a concierge before hiring him/her.
Interview personally
If you can interview the agency's owner or your account holder personally, then it would be a great idea to hire the right agency. You can clarify all your doubts by conducting a personal interview with an agency contact. This will help you understand whether you would like to work with them or not. It is very important for you to be absolutely convinced before you hire a concierge from an agency.
Ask for billing details
The billing structure for every agency may differ. It is essential for you to know about their charges and billing structure before you actually go on hiring them. While some agencies charge you on a daily basis, others may have a monthly billing cycle. There are also agencies that charge annually for long-term concierge services. Thus, you should see how these charges fit your budget. It does not mean that you should compromise on a service that is cheaper. Choose quality over bills and make a few adjustments.
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