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So What Is Good Customer Service? - by Fred Mills I have been pondering for some time what it is that actually defines excellent (rather than merely good), customer service. If you order goods online (as so many of us do nowadays) you are often offered a 'choice' of delivery Common Or Exotic Customer Service? Here Are 3 Common Practices and Why They Work - by Leonard Buchholz Is your Service of the "common" variety? Or are you more "exotic" or "specialized." If you are practicing "common" service, you just might be leading your industry. Here are 3 "common" Customer Service items to look at and emulate. Are you Customer Service is a State of Mind - What State Are Your Customers In? - by Leonard Buchholz I came across a quote recently and it really made me think about the "state" we find our Customers in sometimes. Often, we are completely unaware of how they feel or what they think of us. Their "state" is Delivering Customer Service to the Doorstep - by Don Doman At its core, customer service is common sense: what's best for the customer. This goes for must interactions within organizations and in facing the public. It's a simple fact. Let's take my morning newspaper for example. Recently I ordered the Signs Are All Around You - Are You Reading Them? - by Leonard Buchholz Have you ever made a left turn from a "no turn lane"? And even though you may have done it at the same corner 20 times in a row without any consequences, today you see the lights in your Providing Outstanding Customer Service to eBay Buyers - by Suzanne Arant-Wells Providing outstanding online customer service can tricky because of the impersonal nature of the internet. Anyone who has ever had any customer service training knows that providing personalized service is essential in building solid, long lasting customer relationships. Customer Service is FREE! - by Dr. Gary S. Goodman A few years ago, Philip Crosby wrote a best-selling book, QUALITY IS FREE. Countering the perception that producing flawless products is costly, Crosby demonstrates that the savings achieved, especially in manufacturing, by doing something right the first time, and by avoiding recalls and repairs, is an effort that more than pays for itself. In the same spirit, I'm here to shout from the rooftops that CUSTOMER SERVICE IS FREE... Customer Service at Tina's Twisted Tins - by Scott Lindsay “Welcome to *Tina’s Twisted Tins, how can we help you.” “Yes, I ordered…” “If you’d like to speak to our sales department press one. If you’d like to talk to our technical department press two. If you’d like to talk to Orlando Mechanic - Honest, Fairly Priced, Professional & Trustworthy - by Paul Davis A mechanic who is honest, fairly priced, professional, and trustworthy in Orlando (Central Florida) requires you do your homework. Customer service is not high on many mechanics priority list when the unsuspecting customer without auto repair knowledge is easy prey for the profit driven mechanic. Slashing Service Center Costs - by Steven Grant There are three extremely lucrative, and notionally simple, improvement opportunities in nearly all service centers that can be used to optimize the cost structure. Let's set global outsourcing to the side for a moment and focus on investments in |
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