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The Advantages of Cisco Unified Communications Manager Express

by Mia Cusack

posted in Business : Customer Service

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With extreme competition, and the global market continuously shrinking, any business that wants to remain successful today has to be aggressive and flexible. This includes being open-minded and accepting that the business processes currently in use, may be outdated tomorrow.  This is a fact of life, as scientists solve mysteries almost every day, and technology continues to evolve.

Businesses that are truly eager to succeed should deploy cost-effective and highly reliable unified communications solutions. These systems are truly amazing and can improve work relationships among co-workers, locally as well as in off-site locations. In addition, they can help establish better contacts with associates, clients and other business related individuals and firms.

Today, any business can deploy cost-effective and highly reliable unified communications with Cisco Unified Communications Manager Express (CUCME), a solution known to provide vast call processing for Cisco Unified IP Telephony – voice, mobile phone, video and data solutions are empowered by Cisco routers. In other words, your company can count on advanced communication capabilities to better compete in your particular industry.

Cisco Unified Communications Manager Express, formerly called ‘Cisco Unified CallManager' and ‘Cisco CallManager' (CCM) is an IOS VoIP solution based on Cisco Integrated Services Routers. Businesses considering the implementation of this extremely effective software-based call-processing system should be aware of the following:

• Affordability – A full-featured Cisco unified communications manager express system can be afforded by anyone. In addition, the Cisco Integrated Services Router platforms are eco-friendly, easy to install and maintain. Data and voice solution inside Cisco Integrated Services Routers can easily be converged.

• Inclusive features – You can count on an advanced key system. The innovative Cisco IOS software also offers small private branch exchange (PBX) capabilities.

• Integration possibilities – Applications, such as Customer Relationship Management (CRM), can easily be integrated into the new Cisco system.

• Increased user productivity – Because employees can work from anywhere, at any time, productivity will drastically increase.

• Faster call handling – Through the "single number reach function" all incoming calls will be routed directly to you, regardless if they come from a mobile phone, home connection, or a business location.

• Installation and changes are easy – The initial software installation is straightforward. If, for some reason, you are not completely satisfied with the way the program is set up, through the solution's intuitive management interface, you can easily add applications, make changes, or initiate transfers.

• Expansion possibilities/ investment protection – Developed for small to medium size businesses, the Cisco Unified Communications Manager Express key system, small PBX features and ground-breaking convergence applications will support up to 450 users. Nevertheless, interoperating with Cisco Unified Communications Manage, the system will enable you to plan migration strategies towards future growth.

Advanced customers can also use CUCME to provide integrations with Telephony Application Programming Interface (TAPI) users, take advantage of basic automatic call distribution applications, and to integrate auto attendant, voicemail and interactive voice response systems.

In conclusion, the rich call control and voice application features from Cisco's Unified Communications Manager Express system have helped many companies reach their business objectives throughout the years. The system is a prime example of how technology can improve business... Indeed, so why don't you give it a try?

About the Author:

Any business or institution needs a good system with which they can update and communicate internally.Cisco unified communications is one of the world's best providers of communications solutions such as  IP Telephony. The Specializt are professionals in design and installation of Cisco products.

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