Butcher, baker, or software maker, we’re well into the new millennium and I’m here to tell you that you can STILL sell anything by telephone.
This seemed like a preposterous boast on my part when I titled my best-selling book, You Can Sell Anything By Telephone!
But after twenty-plus years, nobody has stepped-up to disprove my assertion.
You can do it, if you have a clear voice and can follow directions.
Sadly, these two simple requirements eliminate about 90% of the human population from succeeding.
Those hundreds of thousands of phone folks in India and other countries, despite accent reduction classes they may have taken, still find it hard to come across to us as Americans.
So, check them off the list for failing in the voice department.
But let’s say your voice is clear, intelligible, and appealing to the listener.
Will you succeed?
Not if you can’t follow directions. Let me give you an example.
I have developed predictable and reliable ways to conquer voice mail and secretarial call screening. I promise you’ll get through to your intended business targets at least twice as often as you would by using seat-of-the-pants techniques of your own, or those dispensed by the latest cold calling pro to emerge from the underbrush.
I can put my scripts in front of very capable folks but some simply won’t use them, despite the proven fact they’re twice as effective as alternatives.
I’ve analyzed this hesitancy 100 different ways, but behaviorally, it boils down to the unwillingness to follow directions.
You can still sell anything by telephone if you have a clear voice and are willing to follow directions.
But can YOU meet these simple requirements?
Dr. Gary S. Goodman is the best-selling author of 12 books and more than a thousand articles. A frequent expert commentator on radio and TV, he is quoted in prominent publications such as The Wall Street Journal and Business Week. President of Clientrelations.com and Customersatisfaction.com, his seminars and training programs are sponsored internationally and he is a top-rated faculty member at more than 40 universities, including UC Berkeley and UCLA. Gary brings over two decades of management and consulting experience to the table, with the best academic credentials in the speaking and training industry. A Ph.D. from the Annenberg School For Communication at USC, an MBA from the Peter F. Drucker School of Management, and a J.D. degree from Loyola, his clients include several Fortune 1000 companies and successful family owned and operated firms.
He can be seen on CNBC at: http://www.cnbc.com/id/15840232?video=417455932# and reached at: gary@customersatisfaction.com
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Minimally, it’s a systematic process of validation, and once my scripts have been
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There is an auto consortium that offers some of the classiest names in any showroom: Porsche, Mercedes, Jaguar, and Rolls-Royce among them.
It can also boast a very poor batting average when it comes to earning my business, despite the
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Peter F. Drucker, management sage and my late professor, said: We don't succeed in areas we don't respect. Clearly, this pertains to dialing for dollars, don't you think? How many among us truly admire and respect cold calling?
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C. TannerIf you are looking for a new way to go about making your phone calls to your customers, you should really look into an auto dialer. This is a technology that will allow you to build your own call
Dissecting the Successful Cold Call - by
Terry StanfieldWhen you're the one who receives the cold call, what is the sales person doing to create success?
Introduction You're deep into your work and the phone rings. Someone wants to sell you something. You think to yourself, 'Another sales
Scripts Are Essential, But You Need The Three T's to Bring Them to Life - by
Dr. Gary S. GoodmanWhen I write scripts for customer service and for selling, I test them, tweak them here and there, and then I deploy them at my clients’ sites.
Minimally, it’s a systematic process of validation, and once my scripts have been
Cold Calling Is for Winners, Not Whiners - by
Dr. Gary S. GoodmanPeter F. Drucker, management sage and my late professor, said: We don't succeed in areas we don't respect. Clearly, this pertains to dialing for dollars, don't you think? How many among us truly admire and respect cold calling?
You Should Say YES To That Commission-Only Job Offer! - by
Dr. Gary S. GoodmanMost people in America work on the clock.
They earn money by the hour, day, week, month, or year. And that’s comforting, because their bills come in hourly, daily, weekly monthly, and yearly.
There’s predictability and reliability to it.
So, along comes