People want to have tanned bodies, no matter what. Some have become wary of the rays of the direct sun, so they experiment with the myriad of self tanning lotions and sprays available on the market. We all know about the horror stories people tell about tanning disasters they have had. Some have gone as streaky as a zebra while others ended up as orange as a ripe pumpkin. Or someone used the wrong self tanning lotion for his or her skin color and that all resulted in a rather interesting effect.
A tanning salon owner and staff often have to face people charging in while in a total panic. That is why good tanning salons have trained their staff how to handle what they call damage control. Damage control does not only involve trying to minimize the effects of tan-zilla, but must also be diplomats.
Bursting out laughing is simply not done. Even when confronted with a blonde that went beet red instead of brown for home tanning products must be handled with empathy. Why people insist on experimenting with a gamut of sprays and creams is a total mystery when they could have gone to a good tanning salon. What is needed in these circumstances is helping the unfortunate person and turn him or her into a client at the same time.
There is not much anyone on the staff of a tanning salon can do to remove the orange or stripy disaster, but they can educate the sufferer so that these types of disasters can be prevented in future. Explain what the different options for tanning involve and how it will benefit the person. Show and tell them what the advantages of tanning beds and tanning booths are and the results they can expect. If they do not want to risk exposure to UV rays tell them about the other option. Explain that your salon is an airbrush tanning salon as well.
Show them how airbrush tanning works and that it is done with the aid of computer technology. When a tanning experiment gone wrong walks through the door it is the perfect opportunity for a tanning salon to do great PR work. Helping that person you are educating a potential client who will not wish to repeat the tanning disaster. Give them the remedy of using lemon juice and soap to remove the bulk of the color from their skin. Then advise them what moisturizers to use to sooth the scrubbed skin. This is turning a disaster into a loyal customer for the tanning salon.
