In today's challenging business world, most of the businesses prefer to outsource their back office work, so that they can concentrate on their core business activities. Answering service is one of the most important business processes that the company would outsource.

A virtual answering service that makes use of hosted PBX system offers uninterrupted phone services that are best suited for small as well as medium sized businesses. With the help of virtual answering service, the user can manage business calls professionally and not miss any important messages or calls from customers.

Virtual answering service offers a wide range of cost-effective as well as advantageous features for the users. The features include dial-by-name, dial-by extension, call transfer with find me follow me, automatic call distribution, call conferencing, voicemail,automated attendant, caller ID and so on.

With virtual answering service, you have the option to select both toll free numbers and local numbers, which are operated by using your existing phone numbers or with the new numbers offered by the providers. Another advantage of virtual answering service is that it offers automated recorded voice option which is helpful in prioritizing calls, handling peak time traffic or even screening unnecessary calls.

Today, there are many service providers who specialize in providing cost-efficient and reliable virtual answering service. Compared to traditional answering service, virtual answering service is inexpensive and easy to use. There is no need to install or buy any equipment. Moreover, all the functionalities of a traditional phone system will be provided to you through dedicated phone connections.

Benefits of Virtual Answering Service

AccessDirect, a leading provider of hosted PBX telephone systems, provides toll free answering service supported by features such as auto attendant, voicemail,fax mail etc.