Delivering quality customer service is a very important factor when it comes to improving business productivity. The best way to achieve good customer communication is by setting up a PBX phone system. The versatile auto attendant feature of the system answers all incoming calls efficiently and helps a business office deliver highly professional customer service.

Efficiently Handles Business Calls

The auto attendant routes calls very efficiently. The system helps your main office connect to callers and employees whenever necessary, without having to set up a live receptionist to do the job.

The automated attendant can be customized to suit the needs of users. The system can be pre-programmed to deliver personalized messages during business hours and off-business hours. The system also connects callers easily to various departments and employees. Callers can choose from a menu of options to connect to the extension they need. The auto attndant handles several calls coming in simultaneously without giving off line busy signals.

Auto Attendant – Versatile Features

Callers can choose call groups or departments using the menu of options that the virtual receptionist offers. Some of the options available to route calls are:

Dial by name Dial by extension Dial by department 1-to-5 digit extensions Find-me/Follow-me call forwarding Voicemail to Email Do Not Disturb Barrier-Free Telecommunication

The advanced call handling facility saves a lot of time as it facilitates instant call routing. The tasks that the automated attendant performs include:

Transfers calls without a receptionist Connects calls to remote extensions Responds to all incoming calls and connects them to the appropriate extensions Reduces caller on-hold time Eliminates busy signals Improves staff productivity Improves customer service Saves time and money Eliminates need for additional hardware

The full featured auto attendant phone system helps small businesses promote a Fortune 500 company image. Reliable service providers offer a wide range of plans to suit businesses of all sizes, maintain the necessary infrastructure and offer the advanced phone system at affordable rates.

About the Author:

AccessDirect provides auto attendant phone system with the features of a premise-based PBX phone system. The auto attendant system forms the core component of virtual PBX telephone system.