Is your Service of the "common" variety? Or are you more "exotic" or "specialized." If you are practicing "common" service, you just might be leading your industry.

Here are 3 "common" Customer Service items to look at and emulate.

Are you

Customer Service is a State of Mind - What State Are Your Customers In? - by Leonard Buchholz

I came across a quote recently and it really made me think about the "state" we find our Customers in sometimes. Often, we are completely unaware of how they feel or what they think of us. Their "state" is

Signs Are All Around You - Are You Reading Them? - by Leonard Buchholz

Have you ever made a left turn from a "no turn lane"? And even though you may have done it at the same corner 20 times in a row without any consequences, today you see the lights in your

Whether You Are The Sender Or Receiver, It's All About The Information - by Leonard Buchholz

When asked a question, it is very important that the sender of the message and the receiver of the message understand each other. This is the basic model of communication.

In addition to that, the receiver of the information must

The Greatest Company To Work For - 10 Things Your Company Does Not Do - by Leonard Buchholz
The pastures are always greener, the weather always nicer, and the people always happier over there. Read about over there.