Customer Service - A Proactive Step
Does your online business have a "Charter of Values"? Have you ever heard of this term before? Find out how a farm implement dealer from Canada is reaping the benefits of being proactive in customer service....
Apple Hits Grand Slam!
Those who know me know that I like my cell phones! It should not come as a shock to learn that I finally broke down and purchased the iphone. I resisted as long as I could (and longer than ...
Extraordinary Customer Service - Where Does It Begin?
Do you know where extraordinary customer service begins? You may be surprised by the answer....
Beyond Customer Service
Talking about customer service with different people will typically provide different views and experiences. That said, customer service is generally considered one of the most significant differentiation factors in a competitive environment. What do we really want to achieve with customer service?...
Should You Fire A Customer?
A small percentage of customers are just not worth the effort. They expect more than they are willing to pay for. At some point it might be in the companies best interest to send them to a competitor and let them try to make them happy....