Search engine giant Google has decided to attach more value to customer service and CRM than ever before. It has planned to modify its search engine algorithms to ensure that business firms with a bad reputation among the customers will not find favorable search engine page ranks (SERPs). In the present system, companies which have more of online rant complaining against their customer care or their experience post telemarketing often find themselves dominating the higher rankings. The bad publicity translates into more online visibility for them! Google is now working for a different way of gleaning past these unfair ranks to businesses that don't care about their customers.
According to the new system of Google, words like â€˜thief', â€˜rip off', â€˜liar' would be counted as discredits. BPO companies who are into online lead generation through websites have to be careful now on. They have to pull together their customer service department, both online and offline. Helios Outsourcing looks at this new development with considerable interest. It will surely be a fresh perspective at how business networks are perceived on search engines. At the same time, business firms have to be careful about online reputation management. They have to get over the various posts and content that portrays the business in a negative light.
At Helios, YOU & YOUR business are all that matters.
About the Author:
No matter how great your business is, Helios can help make it even better. Through a range of contact centre & back office services, we are here to allow you to focus on your core business competence whilst we take care of pretty much everything else.
Helios is where ordinary people with a combination of great passion, great processes and sound technology produce fantastic results. Have a look at our service offering to know more.
Hire A Professional Caregiver To Get Excellent Healthcare Services
The following article contains information about the renowned senior living community that offers excellent healthcare services to elderly people....
Metal Business Cards Is Portable Marketing Tool
Metal business card is a bit of metal which show you and your business before the customers or clients. All the data about the organization, individual enter into cards. Your contact number must be included the cards....
Graphic Design Liverpool
Give your business branding the boost it requires with Graphic Design Liverpool You want practical solutions not additional problems adding to your marketing strategies. Presentations can provide their own unique problems and that's where good Graphic Design Liverpool can help. Companies have needs. Yours is...
Improve Your Business Through Fulfilment Services
Small businesses are quickly becoming extinct. Major super-stores are taking over and offering lower prices and a wider variety. The smaller family run businesses are quickly loosing their local customer base and need to quickly find a way to extend their services to more customers...
Identifying Relevant Customer Service Measurements
To see how a company is performing in terms of client service, some client service measurements are used regularly. These measurements are designed to assess how glad customers are with the services provided by a company. Customer service is usually defined as a series of...
Great Customer Service Is A Terrible Thing To Waste
I would love to talk regarding customer service and how you'll build a terrible initial impression on your customers. Some folks even have a rare talent of giving a unhealthy impression while not even talking to them first. Unhealthy client service can build your business...
Using the Web to Give Wonderful Customer Service - Four Things You Can Do These days
Businesses establish reputations for themselves based upon how well they treat their customers over time. Getting off on the wrong track can seriously hurt a business, whereas doing it right can manufacture superb amounts of "goodwill", admiration and future success. What Do Your Customers Experience?...
Beyond the Customer Service Script
The script used by the agents at customer service is very often the reason why they cannot improve the quality of their service. The callers are live voices, and when they choose to speak to a call center agent, they want to interact with a...
Efficiency of Call Center Reporting
The efficiency of a call center may be best expressed in the reporting structure. The BPO unit must always resolve and streamline the way reports are generated. You must realize that reports are not made to find fault in what your employees are doing. Rather...
Ergonomic Solutions for Call Center Stress
The right kind of ergonomics can help call centers reduce stress at the workplace. Ergonomics in the construction of the cubicles and the chairs can help BPO units keep physical stress at bay. Physical stress does not always mean that you will have to do...